Frequenty Asked Questions

1) Do I have to be a member to visit City Treehouse?

No, membership is not required. Families can purchase play visits, register for classes, attend special events, or book birthday parties. To ensure everyone has a fun and safe experience, we only allow 25 children in the playspace at a time. Reservations are made in advance on a first-come first-serve basis.

2) What age is your playspace suited for?

City Treehouse was designed to offer age-appropriate activities for children 2 months to 8 years old. For babies and toddlers, we offer a Soft Play studio filled with age-appropriate soft play structures, a ball pit, toys, games and learning equipment. Our multi-tiered shallow water table SPLASH! offers plenty of excitement for children 12 months to 8 years old and they will love getting wet, splashing and playing in water. It is also a sensory based, child directed activity - a wonderful stimulus for learning. They will also enjoy climbing and sliding in our two-story treehouse and secret star cave. Our downstairs studios feature a den-style playroom complete with dress-up clothes, an 4x8’ margnetic whiteboard that can be used with magnetic tube and ramp attachments to make ball runs, or with dry erase markers.  A sensory table, kitchen play area, arts and crafts supplies, and a variety of other toys and games are also available downstairs.

3) Should I bring a swimming suit and towel for my child?

No. Swimming suits and towels are not necessary. Children will enjoy reach-in play at our water table but which is only 4-8” deep and is not designed for swimming. We do recommend that you bring clean water shoes (crocs, flip flops, etc) and a change of clothes. Smocks and hand dryers are available onsite for visitors to use but it is common for clothing to get wet.

5) Do you offer demos, trials or drop-in classes?

Students may try out any class classes before making a commitment to a full session.  Trial/demo classes are $25.  Once a student has tried a class, they may continue taking drop-in classes for $50 per class as long as there is space available.  Lower pricing is available when students register for class by the session.

Please click here to view all descriptions of all classes.

6) Can I host an event or party at City Treehouse?

We offer a variety of party & special event packages. Visit the Parties page for more information or give call or email to check availability or request a proposal.

7) Is your facility wheelchair accessible?

Our facility is ADA compliant - on street level, with ramps into class studios and handicapped accessible bathrooms. Please note however that there is no wheelchair access into the two-story treehouse play structure or to our basement studios. Handicapped visitors are still welcome to enjoy the treehouse but may require physical assistance from their caregiver.

8) Is there a parking nearby?

There is a parking lot located directly across the street at 124 W 20th Street.  On-street parking on 20th street is strictly for commcerical vehicles most of the week.  There is 1-hr metered parking on 6th, 7th and 8th Avenues.

9) Do you offer refunds?

We do not give refunds or allow transfer of playhours, classes, birthdays or events except under special circumstances. Refunds are provided in the event of an unexpected class or event cancellation by City Treehouse.

10) What are your hours of operation?

We are open daily from 10a-5p (Monday - Sunday).  We are a reservation based facility. Calling before any visit is strongly advised.

We are closed: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.  We may be closed at other times for facility maintenance or private events. 

11) Can my family visit if my child has not received the MMR vaccination?

Similar to public spaces such as museums, doctors' offices, other parks/playspaces, and subway cars; City Treehouse is sometimes crowded with children. The US Center for Disease Control and Prevention and the New York City Department of Health recommends that all children receive the MMR vaccination. City Treehouse firmly and strongly supports this recommendation but does not require that guests provide proof of vaccination to gain entry.

12) How do I contact City Treehouse?

You may call, email, or visit us.

We are located in Chelsea at 129A W 20 Street, NY, NY 10011, between 6th and 7th Avenues. We are near the 1 train (18th or 23rd Street), F/M train (23rd Street), N/R train (23rd Street) or the C/E train (23rd Street). We are also only 5 blocks from Union Square. There is a parking garage directly across the street.

Phone: (212)255-2050
Email: info@citytreehouse.com

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